Zainab Musa – Luxury Apparel, Worldwide Elegance

At Zainab Musa, we take immense pride in the craftsmanship and quality of our luxury pieces. Our garments go through thorough quality checks before reaching you. However, we understand that sometimes things don’t go as planned. Below is our Return & Exchange Policy to ensure clarity and convenience:

Return Policy

  • No Returns will be accepted once the product has been delivered, except in the case of a defect or incorrect item received.

  • Customers must report any issue within 5 days of receiving the order.

  • Items must be unused, unwashed, and in original condition with tags and packaging intact.

Exchange Policy

  • Exchanges are allowed within 5 days of receiving the product.

  • We will gladly offer an exchange only if the item is defective, damaged during transit, or incorrect.

  • In case of an error on our end, such as a wrong or faulty item, we will bear the delivery and return charges.

  • If the exchange request is due to a change in size, color, or any personal reason not caused by a fault on our side, the customer will bear the delivery costs.

International Orders

  • We currently do not offer returns or exchanges for international orders unless the item received is defective or incorrect.

  • In such cases, please email us with images and order details within 5 days of delivery, and our team will assist you promptly.

To Request an Exchange

  1. Contact us at zainabmusa8081@gmail.com or WhatsApp us at 03219954840 with your order number and reason for exchange.

  2. Once approved, our team will guide you through the process.

Note:

  • Sale and discounted items are non-exchangeable and non-returnable.

  • Zainab Musa reserves the right to deny an exchange if the product does not meet our policy criteria.