Welcome to Zainab Musa – Where Elegance Meets Excellence

These Terms & Conditions govern your use of our website, services, and purchase of our products. By accessing our platform or placing an order, you agree to comply with and be bound by the following terms. Please read them carefully.

1. General Information

Zainab Musa is a luxury apparel brand operating globally, including in Pakistan.

The term “we,” “us,” or “our” refers to Zainab Musa. The term “you” refers to the customer or user of our platform.

2. Orders & Product Availability

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion.

In the event of unavailability of any item, we will inform you promptly and offer a replacement or refund.

3. Pricing & Payments

All prices are listed in PKR (or the applicable currency for international orders).

Prices are subject to change without prior notice.

We accept payments through secure gateways. Your payment details are not stored or shared with third parties.

4. Shipping & Delivery

Delivery timelines may vary based on location and order volume.

Zainab Musa is not responsible for delays caused by third-party couriers, customs clearance, or unforeseen circumstances.

International customers are responsible for any customs duties or import taxes.

5. Return & Exchange Policy

We do not offer returns except in the case of defective or incorrect items. (See our full Return & Exchange Policy for details.)

Exchange is allowed within 5 days if the product meets our exchange criteria.

6. Intellectual Property

All content on this website—including logos, designs, text, graphics, and images—is the property of Zainab Musa and is protected by copyright and intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

7. User Conduct

You agree:

Not to use the website for any unlawful or fraudulent purpose.

Not to attempt to gain unauthorized access to our platform or interfere with its functioning.

To provide accurate and complete information when placing an order.

8. Limitation of Liability

Zainab Musa shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services or products.

9. Modifications to Terms

Zainab Musa reserves the right to update or modify these terms at any time without prior notice. Continued use of the site after changes implies acceptance of the revised terms.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan, and any disputes will be handled by the courts of competent jurisdiction.